You must use the official SOS boxes provided on the Motorway/Auto Route to arrange assistance, you will need to pay for this service immediately.
Once the vehicle has been recovered from the Motorway/Auto Route you will need to contact your assistance provider who will make further arrangements for you.
You need to use the SOS boxes provided as European Auto Routes are privatised meaning the your assistance provider's recovery vehicles are not allowed to recover you and your vehicle on these roads. Any costs incurred for recovery from the Auto Route can be claimed back from your assistance provider, please retain all receipts and invoices.
If you are a National Breakdown policyholder, they will pay a maximum of £150.00 towards reimbursement of the recovery costs, please ensure you keep invoices and receipts for reimbursement.
If you are an Allianz or PEX policyholder, the recovery costs are covered under your policy, please retain all invoices and receipts to claim these charges back.