All claims do need to be submitted through our online form. This is so that we can make sure we've collected all the information we need from you before we start your claim in our system. It also provides you the opportunity to make sure you get the chance to tell us as much as you can about what happened.
For this reason, it's really important that you take some time to fill this in and don't rush it. There are documents that we must receive from you, so there is little point in submitting a form with any of the required documents missing.
Once we receive a completed claim, we usually get it turned around within 30 days. So it's worth taking the time to get your bit right.