We do charge an admin fee to cover the cost of our team accessing your record, performing the required checks on the information you've provided and validating your request and re-sending your documents to you.
Vehicle and address changes carry an admin fee - The amount charged is dependent on when you bought your policy and can be found in the terms of business document we sent you at purchase but this will be between £5 and £7.50. We can collect the administration charge from the card used originally at purchase.
If your replacement vehicle is older than the original, there will also be an additional charge as older vehicles cost more to insure. We'll make any charges to the card that was used to make payment for the policy in the first place, and advise of these when we email out your revised certificate of insurance.
Once you receive your revised certificate, your vehicle switch will take place over-night.
This fee will apply for vehicle changes or address changes. Typically we won't allow you to change other aspects of your policy during the life of the policy.
Please contact us using the contact us form if you you'd like to make any changes. We'll get these done, charge the card held on file, and resend your updated documents to you.
Policy Cancellation - We charge a £5.00 fee for cancelling your policy within the cooling off period, this will be deducted before we issue a refund of the remaining premium to the card used originally at purchase.
No refund will be due if you request cancellation outside of the 14 day cooling off period.