Single Trip Policies of up to and including 30 days duration
Policies up to and including 30 days duration do not have statutory cancellation rights but you can request cancellation through the Eversure website: https://www.eversure.com/contact.aspx or by writing to our registered address. You will receive a return of premium less our £5.00 cancellation fee if you cancel before your trip commences. If your single trip policy has already started then no refund of premium is due.
Single Trip Policies of over 30 days duration and Annual Policies
You are entitled to cancel this policy at any time by notifying Us through Eversure website https://www.eversure.com/contact.aspx, or by writing to our registered address.
If you do so either before or within fourteen (14) days of the start of your Period of Insurance, you will receive a return of premium less our £5.00 cancellation fee if you cancel before your trip commences and the cover starts. If you have had a trip within this 14 day period, we will calculate a return of premium at a proportional daily rate depending on how long the policy has been in force, less any claim amount paid.
If you cancel after more than 14 days, we charge a £10.00 cancellation fee. We will then calculate a return of premium to you at a proportional daily rate depending on how long the policy has been in force, less any claim amount paid.
Our Right to Cancel
We are entitled to cancel this policy if there is a valid reason to do so, including for example:
(1) any failure by You to pay the premium when due; or (2) a change in risk which means We can no longer provide You with insurance cover; or (3) non-cooperation or failure to supply any information or documentation We request, such as details of a claim;
by giving You fourteen (14) days’ notice in writing. Any return of premium due to You will be calculated at a proportional daily rate depending on how long the Policy has been in force, less any claim paid.
How to cancel your Eversure Car Hire Excess Insurance
If you would like to cancel your cover, please get in touch using the contact us form. We will usually process your cancellation within 2 working days and send a confirmation to the email address supplied. (Our opening hours are Mon–Fri 9am-5.30pm, excluding public holidays)
Please note: Administration fees (where applicable) are not refundable.