You should contact the relevant claims department using the emergency number on either your policy wording or service contract agreement. These numbers are available 24/7 365 days a year and are not the numbers you would call if you wanted to make a change to your policy.
Also, you should be aware that calling the wrong assistance provider may result in you being told you don't have cover as they will not be aware of each-others' customers.
If you're unsure of your assistance provider you can always call us on 0330 094 5255. During office hours we'll get you in touch with the right provider, outside of these hours, providing you're calling from the number we have on file, we'll try to automatically connect you with the right provider.