Policy documents are sent to your email address within minutes of purchase.
You can print these together with the policy wording or service agreement and take these on your trip if you want to. What's important is to save the emergency number in the event that you need assistance as the provider will identify your policy using your vehicle registration number or your address.
If you don't have these within a few minutes, you should:
- Check your junk and spam folders. Our purchase emails have up to 4 attachments on them and this can cause them to be picked up and moved where you won't look!
- Make sure you do this within the first two days. Gmail, Yahoo and some others have a tendancy to delete them automatically after 48-72hrs.
- Get in touch with us. If you've waited an hour and you still don't have them, please use the contact us page to chase us for these.
The only two reasons for not receiving documents are Spam filters or 'user error' where an email address is entered incorrectly.